Prism Marketing Group take every complaint seriously and aim to resolve them in the quickest time frame possible.
By Post: Prism Marketing Group Limited, 30 Churchill Place, Canary Wharf, London, E14 5RE.
By Phone: 03301 335 001
By Email: complaints@prismmarketinggroup.co.uk
Your complaint will be acknowledged by our team within 3 working days. The acknowledgment letter may include a request for further details about your complaint.
Our team will always investigate your complaint. We will be as thorough as possible in order to handle your complaint as quickly as possible we may contact you if we require additional information.
our team will analyse the facts and come to a conclusion that takes full account of these.
We try to do this without any delays but to do a i an in depth it job may take some time, depending on the complexities of your case. If we are unable to give a response within 28 days from receipt of your complaint, we will write to you in order to keep you informed stating the reasons for the delay, and a proposed date by which we will respond to you.
Our team will analyse the facts and come to a conclusion that takes full account of these. We try to do this without any delays but to do an in-depth job it may take some time. Depending on the complexities of your case, if we are unable to give you a response within 28 days from receipt of your complaint, we will write to you in order to keep you informed stating the reasons for the delay, and a proposed date by which we will respond to you by.
Following the completion of our investigation, you will be given a period of 4 weeks to respond to our final response. After this period your complaint will be considered resolved if we hear nothing from you.